Refund Policy - Wishlist Wonder

At Wishlist Wonder, we are committed to ensuring your satisfaction with our service. We understand that situations may arise where a return is necessary. Our refund policy is designed to provide you with a hassle-free experience. Please take a moment to review our policy below:

1. Returns and Refunds for Damaged Items: Unfortunately, due to the nature of our products, we do not offer refunds, returns, or exchanges on orders once they have been shipped, except in the case of damaged items upon receipt. We take great care to inspect and package our products to ensure they reach you in perfect condition. However, should you receive a box containing damaged items, please follow these steps:

• Contact us at hello@wishlistwonder.com.au within 14 days of receiving your order.
• Include photos of the damaged product(s) in your email. Please note that damaged packaging does not affect the quality of the products inside.

Upon approval, we will guide you through the return process. After receiving and inspecting the returned items, we will notify you of the approval or rejection of your refund. If your refund is approved, we'll inform you of the return shipping cost to our designated address. Rest assured, we'll provide clear instructions to ensure a smooth and hassle-free return experience. Once the items are received, the process for your refund will be initiated.

2. Timeframe for Refunds: Our policy allows for a 14-day window from the date of receiving your purchase to request a refund or return for damaged goods. After this period, we, unfortunately, cannot offer a refund or exchange.

3. Late or Missing Refunds: If you have not received your refund within the expected timeframe, please follow these steps:

• Check your bank account to ensure the refund is not pending.
• Contact your credit card company, as processing times may vary.
• Contact your bank, as there may be additional processing time before the refund is posted.

If, after following these steps, you still have not received your refund, please reach out to us at hello@wishlistwonder.com.au, and we will assist you in resolving the issue promptly.

We appreciate your understanding and cooperation in adhering to our refund policy. If you have any further questions or concerns, feel free to contact us at the provided email address.